Jekylex Teves

Requested by Account HolderCopy of 1 Valid IDRefund request letterRefund formOther than the account holderCopy of 1 Valid IDRefund request letterRefund formNotarized Special power of attorneyAuthor...

Ever wonder where every peso of your electricity payment goes? Under the Electric Power Industry Reform Act (EPIRA), utility companies use "unbundled" billing. This means your bill is broken down i...

The journey of electricity from a spark of conception to the flip of a light switch involves three distinct sectors working in perfect harmony. Here is a breakdown of how the power industry is stru...

Lifeline Subsidy Discount RequirementsDuly accomplished Lifeline Subsidy FormMost-recent electricity bill for the service being applied forValid government-issued ID containing the signature and ad...

RequirementsSenior Citizen IDSenior Citizen FormNote:Account must be under Senior citizen's nameApplicable for residential classification onlyThe 5% discount will automatically be deducted to their...

Stolen meterBlotter Report from PNPRequest to Service Center1 Valid IDBroken glass cover1 Valid IDRequest to Service CenterDamaged meter1 Valid IDRequest to Service Center

Downgrading (large commercial to small commercial or industrial to large commercial) RequirementsElectrical Permit with endorsement from OBOSigned & Sealed electrical plan for permanent application...

RequirementsElectrical Permit with endorsement from OBO (Office of the Building Official)1 Valid ID ( applicant or authorized representative)Hire accredited electrician/ licensed electrical engineer

ProcessCustomer will request to the Service Center.Customer Service Representative will create a field activity for Inspection to check if possible.Inspection crew will verify on site.If approved, ...

ProcessCustomer will request at Service Center with the requirements to change personal details like address, SMS, etc.Customer Service Representative will log the request in Zendesk.RequirementsOw...