Process

1. Customer will request at Service Center with the requirements to change personal details like address, SMS, etc.
2. Customer Service Representative will log the request in Zendesk.

Requirements

Owner

1. 1 Valid ID 
2. Billing (can be Physical or Digital Billing)
3. Request Letter

Proxy

1. 1 Valid ID (Owner) and 1 Valid ID (Requestor)
2. Billing (can be Physical or Digital Billing)
3. Request Letter
4. Authorization Letter