1.Download & Sign Up:

Step 1.

Download the MobileAP app from the Google Play Store or Apple App Store. Open the app and tap Register. Enter your name, email, and active mobile number.

2. Verify Email (OTP):

Step 2.

Check your email for a verification link or a One-Time Password (OTP) sent by MobileAP. Enter the code in the app to complete your profile verification and create your password.

3. Select Distribution Utility:

Step 3.

Log in to the app. Tap Add Account or Tag DU Account. Choose Cotabato Light (CLPC) from the dropdown list of utility providers.

4. Input Account Details:

Step 4.

Input your Account Number or Service ID exactly as it appears on your Cotabato Light bill.

5. Set User Role:

Step 5.

Choose whether you are the Primary User (the main account owner or family member in charge) or a Secondary User (a tenant or someone authorized to just view/pay bills). Once saved, your account dashboard will load.

Transactions Catered

The app allows you to handle mostly everything you'd normally do at a physical billing office:

• View & Download Digital Bills: Check your latest bill statement and look back through your past 13 billing cycles.

• In-App Payments: Pay your bills directly without leaving the app. You can use GCash, Maya, QR Ph, installments via Billease, or linked bank accounts (BDO, Landbank, BPI, RCBC, UnionBank).

• Consumption Monitoring: Access graphs and statistics tracking how many kilowatt-hours (kWh) and pesos you are spending over time.

• Go Paperless Enrollment: Switch off physical paper deliveries entirely. Your bill is sent instantly via the app and email, avoiding lost mail or delayed delivery.

• Outage Mapping & Monitoring: Track both scheduled maintenance and unexpected power interruptions affecting the Cotabato Light franchise area.

Troubleshooting Guide

If you hit a technical snag, here are the ways to resolve the most common app errors:

Issue: "Account Number Not Found" or Registration Fails

• The Fix: Double-check your paper bill. Ensure you didn’t confuse a "Meter Number" with the actual "Account Number." Also, verify that you selected Cotabato Light (CLPC) in the dropdown menu instead of another utility like VECO or Davao Light.

Issue: Not Receiving the OTP / Verification Email

• The Fix: Wait a few minutes and check your Spam/Junk folder. If it’s still not there, you can adjust your registration settings to send the OTP only via Email or try a different email domain (like Gmail or Yahoo) if your current one is filtering the automated app email.

Issue: App Keeps Crashing or Freezing

• The Fix: MobileAP undergoes regular security and performance updates. Head to your device's app store to make sure you are running the latest version. Clearing the app cache in your phone settings or doing a quick uninstall/reinstall usually clears up persistent bugs.

Frequently Asked Questions (FAQs)

Q: Is there an added fee if I pay my Cotabato Light bill directly inside the app?

A: It depends on the payment method. Some third-party payment gateways (like GCash or credit channels) might include a small convenience fee. Direct bank transfers through partner banks like UnionBank usually have no fees. You can review the breakdown on the screen before confirming the payment.

Q: Can I add multiple Cotabato Light accounts to just one MobileAP login?

A: Yes! If you own multiple properties, rent out spaces, or handle the electricity bills for your relatives, you can tap Add Account in the app menu to link multiple Cotabato Light Account Numbers under a single login.

Q: What happens if I register as a Tenant (Secondary User)?

A: As a Secondary User, you will be able to view the usage charts and pay the bill, but you won't have full administrative powers over the account setup (like removing other users or changing primary ownership tags).

Q: Who do I contact if the app has a persistent bug?

A: You can reach the dedicated development support team directly by emailing apdumobile@aboitizpower.com or navigating to Menu > Customer Support inside the app.