Physical Office Locations
Accredited Customer Service Center (CityMall)
Primary Location: This is the main branch for all customer transactions.
Address: Gov. Gutierrez Avenue, Rosary Heights 07, Inside CityMall (Beside Cinema 1), Cotabato City.
Operating Hours
(Effective March 30, 2026)
| Day | Operating Hours | Notes |
|---|---|---|
| Mondays to Saturdays | 10:00 AM – 6:30 PM | No noon break |
| Sundays | 10:00 AM – 12:00 PM
1:00 PM – 5:00 PM | Lunch Break: 12 PM - 1 PM |
| Holidays | 10:00 AM – 5:00 PM | No noon break |
⚠️ Note: The Service Center is completely closed on New Year’s Day, Maundy Thursday, Good Friday, All Saint’s Day, and Christmas Day.
Transactions & Payments
Our CityMall Service Center handles the following types of transactions:
Bill Payments & Account Inquiries
New Service Applications
Technical Support Requests
💡 Skip the line!
We highly encourage using GCash, MobileAP, or our official website for a more convenient payment experience from the comfort of your home.
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